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FAQs

What is Bykely?

Bykely is an affordable ride-hailing app connecting users with reliable riders across Pakistan. Request a ride, track your rider, and pay securely through the app.

How do I book a ride with Bykely?

Open the Bykely app, enter your pickup and drop-off locations, confirm your ride, and track your rider in real-time.

Does Bykely offer courier services?

Yes, Bykely offers fast and secure courier delivery across multiple cities in Pakistan.

Is Bykely available in my city?

Bykely is expanding its services across Pakistan. Check the app or website to see coverage in your area.

How can I contact Bykely support?

Contact our support team via the in-app chat or visit our contact page.

How can I become a Bykely rider?

To become a Bykely rider, download the Bykely Rider app, complete the registration process, upload the required documents, and wait for approval from our onboarding team.

What documents are required to join as a rider?

You need a valid CNIC, driving license, bike registration documents, and a clear profile photo to apply as a Bykely rider.

Does Bykely support cashless payments?

Yes, Bykely supports both cash and in-app wallet payments. You can top-up your wallet and enjoy seamless, cash-free rides.

Is there a way to schedule a ride in advance?

Currently, Bykely only supports on-demand rides. However, scheduled ride functionality will be added soon.

What happens if my rider cancels the ride?

If a rider cancels, you’ll be notified instantly. You can either rebook a ride or wait for a new nearby rider to be assigned.

Can I rate my rider after the ride?

Yes, once the ride is complete, you'll be prompted to rate your rider and provide feedback. Your reviews help maintain service quality.